Returns & Exchanges Policy

At Royal Roots Beauty, we take pride in delivering premium 100% human hair products crafted to the highest standards.

Due to the hygienic and personal nature of our products, all returns and exchanges are subject to strict quality guidelines.

Eligibility for Returns & Exchanges

We accept returns and exchanges for store credit only.

To qualify, items must meet all of the following conditions:

  • product must be unused, unworn, and unaltered

  • lace must remain uncut

  • all original tags, labels, and packaging must be intact

  • product must show no signs of styling, washing, brushing, combing, cutting, or product use

  • return request must be submitted within 24 hours of delivery

Any item returned that does not meet these conditions will be refused.

Store Credit Policy

Approved returns and exchanges are issued in the form of store credit only.

Store credit will be sent via email and can be used toward any future purchase on our website.

Royal Roots Beauty does not offer cash refunds or refunds to the original payment method, except in the case of an incorrect order being delivered.

Wrong Item Received

If you receive the wrong product, please contact us within 48 hours of delivery with:

  • your order number

  • clear photos of the item received

  • photos of the packaging and label

In such cases, a replacement may be offered upon verification.

Return Shipping Responsibility

Customers are responsible for the cost of shipping items back to Royal Roots Beauty for returns or exchanges.

We strongly recommend using a tracked shipping service, as we are not responsible for return packages lost in transit.

Shipping charges are non-refundable.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • sale items

  • clearance products

  • custom or made-to-order wigs

  • worn or altered hair products

  • items with cut lace or removed tags

  • products returned outside the return window

Inspection & Approval

All returned items are carefully inspected by our quality team upon receipt.

Store credit or exchange approval is issued only after the product passes inspection.